In today’s fast-paced business world, staying ahead means working smarter, not harder. Generative AI and AI Agents embedded in Oracle Cloud Applications are transforming how teams operate, empowering them to achieve more in less time.

• Automating Repetitive Tasks: Say goodbye to manual data entry and routine tasks. AI automates workflows, giving your team more time to focus on strategic work.
• Data-Driven Insights: Generative AI analyses vast amounts of data in seconds, providing actionable insights and predictions that drive smarter decisions.
• Streamlined Communication: AI Agents act as virtual assistants, responding to queries, managing schedules, and keeping teams connected, even in hybrid environments.
• Enhanced Personalization: Tailored recommendations for customers, suppliers, and employees improve experiences and build stronger relationships.
• Continuous Innovation: With Oracle Cloud Applications, you’re always up to date, leveraging the latest AI advancements without the need for constant upgrades.

Whether you’re optimizing supply chains, improving financial operations, or enhancing customer experiences, Oracle’s AI capabilities are your key to unlocking new levels of productivity.

“It’s time to let technology do the heavy lifting so we can focus on driving innovation and delivering results.”

Key Components and Applications:

• Marketing Cloud: Tools for marketing automation, campaign management, customer loyalty programs, and customer data platforms.
• Sales Cloud: Solutions for sales force automation, sales planning, and sales analytics.
• Service Cloud: Applications for managing customer service interactions, contact canter’s, and field service.
• Commerce Cloud: Tools for e-commerce, online store management, and order management.
• Oracle Cloud CX Platform: a platform that offers tools for business users and developers, built on best practices and emerging technologies
• Oracle CX Cloud Suite: enables leading organizations to deliver great customer experiences throughout their customers’ journey

Benefits:

• Improved Customer Experience: By providing personalized and seamless experiences, Oracle CX Cloud helps businesses improve customer satisfaction and loyalty.
• Increased Efficiency: Automation and streamlined processes lead to increased efficiency and reduced costs.
• Better Data Insights: Data analysis capabilities help businesses gain valuable insights into customer behavior and trends.
• Competitive Advantage: By delivering exceptional customer experiences, businesses can gain a competitive edge in the market.

Oracle’s new generative AI tools for Cloud Sales users include agents that write emails, give account summaries and enter data into customer records based on activity such as notes from calls, as well as multilingual translation tools.

A major difference, however, is that Oracle offers all these for no extra charge. Unlike Microsoft and Salesforce, Oracle doesn’t require customers to buy add-ons or invest in a particular infrastructure to turn on AI features. One Oracle Cloud Sales AI agent can strike a tone of the sales rep’s bidding when generating customer communications.

Oracle Cloud Sales users get GenAI agents at no extra cost. Generative AI is revolutionizing the supply chain industry.  Hence, it is imperative that we all mindfully and securely ride the AI wave.